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5 Things to Look For In An A/V Vendor

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Choosing an AV Vendor can be tricky. There are many things to consider when investing in such technology, such as who has the best equipment. Who has superior customer service? What exactly am I looking for? Unless you have worked in A/V previously, there is a fair chance you will have an assortment of questions. It is important your chosen AV vendor is patient and willing to explain all your uncertainties. 

Consider asking potential A/V Vendors the following questions below:

How Long Have You Been In Business?

Audiovisual installation is a technical field that can be best integrated by professionals. Installing A/V requires a unique set of skills that can only be obtained from experienced individuals. Make sure you are choosing an AV company that has a proven record of providing the type of equipment and services you need. Take a look at their website testimonials, YouTube page, or Google reviews. 

What Other Services Do You Offer?

Depending on your needs, you may want to go with an AV vendor that has more ideas to offer you. AV vendors usually have a vast variety of technologies, even if you are calling about one specific issue; you should pick a vendor that has extensive ideas for your space. A vendor that brings your technology ideas come to life. It is always good to have an open mind and ask what else they offer; they might spark an idea for your business. 

How Do You Value Customer Service And Ongoing Support?

It is crucial your AV vendor prioritizes your needs. Does this vendor have exceptional phone support? Timely email replies? Do they resolve issues quickly and efficiently? If you reach out to your AV company within their business hours you should hear back from them within the same day. Your vendor should be able to answer all your questions. If you cannot find the answer to your question on their site through their information page, blog posts, or case studies, give them a call!

Questions To Ask Potential A/V Vendors

When deciding on the right professional audio/visual consultant for your business, you may feel overwhelmed with what questions to ask to ensure you are making the smart technology investment. In some instances, you may not know the exact audio/visual systems you need, but instead, you are looking to an A/V vendor for guidance and support on the right solutions that will help you achieve your technology goals. So how can you ensure that you are investing in your sound and video dollars wisely?

The following is a list of ten questions that you should ask any professional audio-visual contractor that you would consider utilizing:

  1. Do you have a fully qualified team for A/V Design, Engineering, Installation and Service?
  2. Do you have an extensive, up-to-date list of Satisfied Clients that can contact for references?
  3. Has your company been involved in the Professional Sound and Video business for over five years?
  4. How many projects of this type have you successfully completed in the past year?
  5. How long is your Warranty Period? What does it cover, and does it include free loaner equipment?
  6. What is your average response time to A/V Service Call?
  7. Do you provide instruction manuals for your completed system?
  8. Are you fully insured for Liability and Workmen’s Compensation, and for what amount?
  9. Is your price complete for a comprehensive and functional system without extra charges?
  10. Do you offer a complete yearly Service Maintenance Agreement to extend the warranty of the system?

Work With Dara AV

There are many things to take into consideration when choosing your Audio-Visual Company. Dara AV has a team of highly qualified individuals. Additionally, we team up with our clients to identify and eliminate all errors from the system. Dara AV trains your employees on the basic usage of your new system.

Dara AV will work with you to navigate the best service plan for your business. We offer Managed Service Agreements for corporate offices, healthcare facilities, churches, and houses of worship. Give us a call today and learn how CSAV can help evolve your technology solutions within your space.

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